Refund policy

Return & Refund Policy — Prendie Wear

At Prendie Wear, we want you to love your purchase. If something is not quite right, you may return eligible items within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn, unused, unwashed, and in their original condition

  • Returned with all original tags and packaging

  • Free from stains, odours, damage, makeup marks, pet hair, or signs of wear

For hygiene and safety reasons, we cannot accept returns of underwear, swimwear, earrings, bodysuits, or any item marked as final sale, unless the item is faulty.

How to Start a Return

Email us at info@prendiewear.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

  • Photos, if the item is faulty, damaged, or incorrect

We will provide return instructions once your request has been reviewed. Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived faulty, damaged, or incorrect. We recommend using a tracked shipping service, as Prendie Wear is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable, unless the return is due to our error or a faulty, damaged, or incorrect item.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour, or style, please return the eligible item for a refund and place a new order, subject to availability.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives. If an item is faulty, damaged, or not what you ordered, contact us at info@prendiewear.com within 48 hours of delivery, including your order number and clear photos. We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

  • Sale or final-sale items

  • Gift cards

  • Personalised or custom-made items

  • Underwear, swimwear, earrings, and bodysuits

  • Items returned outside the 14-day return period

Contact Us

For return or refund support, email info@prendiewear.com.